Vape69 Privacy Policy — How We Protect Your Information
This Privacy Policy explains the types of information collected by the vape69 platform, how it is used, stored, and protected, as well as your rights as a user. Please read this policy carefully before using our platform.
Effective Date: January 2026
Information Collected by vape69
In providing its services, vape69 collects several categories of information from users. This collection happens both directly (through registration forms and user interactions) and automatically (through browser tracking technologies).
Account Information
During registration, vape69 collects full name, email address, phone number, date of birth, and identity information necessary for account verification. This information is used to verify your identity and safeguard your account.
Device and Browser Information
The platform automatically records technical information such as IP address, device type, phone model, operating system, browser version, screen resolution, and language settings. This data helps optimise the user experience across multiple devices, especially smartphones, which are widely used by Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), vape69 records transaction details such as the selected payment method (FPX or Touch 'n Go eWallet), transaction amount, and timestamp. Full bank account numbers or card numbers are not stored directly in our system — this sensitive information is handled by recognised payment providers.
Usage Data
Vape69 records user patterns including pages visited, session times, entertainment categories accessed (Sports Betting, E-Sports, Blackjack), and on-platform actions. This data is used to understand user needs and enhance the platform over time.
Purpose of Information Use
Information collected by vape69 is used for the following purposes:
- Account Management — Creating, verifying, and maintaining user accounts.
- Transaction Processing — Processing deposits, withdrawals, and other financial activities in MYR.
- Platform Security — Detecting and preventing fraud, multi-account misuse, or suspicious activity.
- Service Improvements — Analyzing usage patterns to improve the user interface and overall experience.
- Legal Compliance — Fulfil reporting and verification requirements mandated by applicable laws.
- Service Communications — Sending users account-related notifications, transaction updates, and important alerts.
Vape69 does not use user data for third-party advertising without explicit user consent.
Cookies and Tracking Technologies
Vape69 uses cookies and similar tracking technologies to enhance the user experience and analyse how the platform is used. Cookies are small text files stored on your device when you access the website.
Types of Cookies Used
- Session Cookies — Allows you to stay logged in during an active session. These cookies are deleted automatically when you close your browser.
- Cookie Preferences — Saving preferences such as language and display layout to facilitate future visits.
- Analytics Cookies — Collecting anonymised data on how users interact with the platform for internal improvement purposes.
You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect platform functionality, including the ability to stay logged in or access some features.
Data Storage, Security & Third-Party Sharing
Storage and Security
User data is stored on servers protected by SSL encryption. Database access is limited to authorised personnel only. Passwords are stored in hashed form and are unreadable in plain text by anyone, including platform staff.
Vape69 conducts regular security reviews to ensure the platform’s infrastructure remains protected from cyber threats. That said, no system can guarantee absolute security—you are also responsible for keeping your password confidential.
Third-Party Sharing
Vape69 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:
- Recognised payment providers for processing transactions in MYR.
- Law enforcement authorities when required by court order or applicable legal provisions.
- Technical service providers bound by strict confidentiality agreements.
Your Rights as a User and Policy Changes
Access and Correction Rights
You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you may request corrections by contacting the vape69 support team. Requests will be processed within a reasonable timeframe depending on complexity.
Right to Data Deletion
You may request deletion of your account and personal data. Such requests are subject to data retention requirements mandated by law—for example, financial transaction records may need to be kept for a certain period to meet compliance standards. After that period, data will be securely deleted.
Changes to the Privacy Policy
Vape69 reserves the right to update this Privacy Policy at any time. The latest version will always be available on this page with an updated effective date. Continued use of the platform after changes are published constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data management, please contact the vape69 support team via email at: [email protected]. We aim to respond within 3 business days. For general platform inquiries, please visit the FAQ We also provide useful information.